When can I expect my order?
If the product is in stock we try to ship your order the same day. Should the product need to be backordered, we generally ship it within 3 to 4 days. You can see stock status in the shop.

How do I redeem my e-gift/gift certificate in the webshop?
On the coupon you will find a code. Enter this at checkout under coupon. The amount will then be deducted from your order. Don’t spend the whole amount at once? Then the remaining amount remains available through the code. Note! You only get free shipping once.

Can I also pick up my order?
Yes, you can at our Concept Store in Haarlem. We are open Tuesday through Saturday from 10 a.m.-5 p.m.

Can I test products for a while?
Yes, feel free to visit our Concept Store in Haarlem.

How is my shipment packaged?
We deliberately send. That means we recycle boxes and packaging materials from our suppliers.